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Our Workers Compensation Customer Service Charter (PDF)

Workers Compensation in Victoria

This material has been developed to give you a greater understanding of workers compensation in Victoria and the services GIO provides.

Certificates of Currency online

Apply for Cover Note online

Victorian customers can now apply for cover note online.


Topic Description
Taking Out and Managing Your Policy Detailed information on:
  • Who needs a Policy?
  • Obtaining a New Policy
  • Transferring your Current Policy to GIO
  • Renewing a Policy
  • Paying your Premium
  • How to Calculate your Premium
  • What's included in Remuneration
  • Your Premium Obligations
  • Certificates of Currency
Information for Employers Detailed information on:
  • Your Responsibility to Make the Workplace Safe
  • OH&S Act 2004
  • OH&S Services
  • Training
Claims and Injury Management Detailed information on:
  • Your Responsibility When An Injury Occurs
  • Lodging a Claim
  • The Claims Process
  • Managing your Claims
  • Claims and Benefits
  • Return to Work Plans and Offers of Suitable Employment
  • Employer Request for Reimbursement
Information for Injured Workers Detailed information on:
  • Making a WorkCover claim
  • Your Benefits and Return to Work Obligations
Customer Service and Feedback Detailed information on:
  • Our Service Guarantee to Customers
  • Complaints
  • Customer Feedback
2008 Training & Events Calendar Customer seminars and events designed to assist employers manage their workers compensation responsibilities:
  • Food For Thought Breakfast Briefings
  • OHS Law & Responsibilities
  • Incident Investigation
  • Hazard and Risk Management
  • From LTI to RTW Interactive Workshop
  • Introduction to Workers Compensation
  • Claims Management Essentials
  • Role Of A Return To Work Co-ordinator
  • Communicating With Doctors
  • Psychological Injuries in the Workplace
  • Return to Work and Your Premium
  • Premium Information Workshop

Next Steps