GIO Business Insurance Claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Claim Process

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Gather required documents

What will I need before claiming?

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Thanks, we'll take it from here

You can speak to someone in our claim centre anytime to track the progress of your claim. If we need to confirm anything, we'll call you.

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Assessment

If we need to, we'll check out your business to assess the damage.

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Finalise your claim

We'll let you know the outcome of your claim and organise a settlement if applicable.

How to make a claim

Online

Lodge a claim for:

Commercial Motors Claims
Other Business Claims

Other ways to claim

Call us

13 14 46

[24 hours / 7 days a week]

To speak to one of our dedicated claims staff.

Introducing Express Settlements with GIO.

Benefits:

  • The Express settlements process applies to claims of up to $15,000 lodged online and by email
  • Receive an express settlement1
  • Claims lodged online will receive a claim number within 4 hours of lodgement2
  • We will keep you informed via Online status updates2

What we need from you:

Each claim is assessed on its merits and therefore, the documentation requirements may vary from claim to claim3.

  • Policy number
  • Date of loss and approximate time of loss, if known
  • Location of the loss
  • Detailed description of the loss including details of what has been affected
  • A quote or invoice to quantify loss
  • A report from a qualified repairer for building and equipment breakdown claims
  • Insured’s premium must be paid, and cover must apply for loss
  • ABN & ITC% confirmed
  • For an express settlement, EFT details can be provided on lodgement

The above documents and information must be provided when lodging your claim. We may also require that you provide further documentation to GIO.

What next?

We will promptly review your documents and information and where able progress your claim to a timely settlement.

Disclaimers

  1. Subject to sufficient information being provided. Only available for Commercial Property and Specialty claims, excludes Motor and Home claims.
  2. Only available for Commercial Property and Specialty claims, excludes Motor and Home claims. Only available for claims lodged Online.
  3. Subject to change dependant on the claim circumstances.

To enquire about an existing insurance claim:

Call GIO on 13 14 46.

Check our contact hours.

You will be required to provide the following information to ensure your privacy is maintained:

  • Your name
  • Your claim number or policy number
  • Other personal identification information information