GIO Home Assist
Assistance from plumbers, electricians, locksmiths or carpenters, 24/7 in the event of a home emergency.*Available only as an optional cover with GIO Home Insurance.
What is GIO Home Assist?
GIO understands that when a home emergency happens you need support to get things back up and running as quickly as possible. GIO Home Assist is an optional cover that provides 24-hour assistance for selected trade services in the event of a home emergency. It is not a general maintenance or preventative service (e.g. it does not cover painting, replacing light bulbs, or tap washers) or a disaster response service.
If you’re eligible and have selected GIO Home Assist as an optional cover on your new or existing GIO Home Insurance policy, you can call us at 13 14 46, 24 hours a day, 7 days a week in the event of a home emergency. GIO Home Assist becomes available to use 24 hours after purchase.
Available Trades
If you encounter a sudden and unforeseen incident requiring urgent attention, we can arrange for help from one of the following trades.
Plumber
Electrician
Locksmith
Carpenter
Call 13 14 46 for home emergencies, 24/7
- No excess payable
- 3 emergency call-outs during the policy period
- Repair materials covered up to $50
- Up to 2 hours emergency assistance per call-out
- Trusted list of tradespersons
What happens if you need to call?
Our support team will talk to you directly to conduct a preliminary assessment of the emergency over the phone and will arrange for assistance (in the form of a tradesperson) to be provided as quickly as possible.
If the attending tradesperson is unable to complete the required works within the emergency call-out period (up to 2 hours), you will be informed of the potential options for completion.
For full details of what is and isn’t covered, please refer to the PDS and read the GIO Home Assist T&Cs.
New GIO Home policies
For customers taking out a new policy, GIO Home Assist is an optional add-on that can be added to your GIO Home or Home and Contents Insurance policy for an additional premium*. Get a Home Insurance quote
Existing GIO Home policies
Add GIO Home Assist option to your existing home insurance policy You must hold a GIO Home insurance or Home and Contents insurance policy (Landlord, Strata and GIO Home Contents only policies are not eligible) to be eligible for GIO Home Assist. An extra premium applies for adding GIO Home Assist option to your policy.* Login to My Account
FAQ
Frequently asked questions for Home Assist
What is GIO Home Assist?
GIO Home Assist is a 24-hour emergency assistance service that provides you with selected trade services in the event of a home emergency. It is not a general maintenance or preventative service (e.g. it does not cover painting, replacing light bulbs or tap washers) or a disaster response service.
If you need to lodge a claim you can do this online, through the GIO app or by calling us 24/7 on 13 14 46.
Terms, conditions, limitations and exclusions apply. Please refer to the GIO Home Assist Terms and Conditions for more details.
What are the hours of operation for a call-out?
GIO Home Assist can be contacted 24 hours a day, 7 days a week. Our support team will be able to assess the emergency. Assistance will be provided as quickly as possible, but during certain hours there may be limited availability. The response time will depend on a variety of factors including severity, location, and the level of demand.
Is a GIO Home Assist call-out considered a claim
No, a GIO Home Assist call-out is not identified as a claim under your policy. Therefore, there is no excess payable for GIO Home Assist.
How many times can I request an emergency call-out?
You are entitled to receive three emergency call-outs during the period of insurance. Additionally, if it is determined that two tradespersons are required to attend to your single home emergency, then two emergency call-outs will be deducted from your entitlement.
Can I use my own trades person?
No. Only a qualified GIO Home Assist Tradesperson can be used.
What types of trades are cover by GIO Home Assist?
In the event of a home emergency, GIO Home Assist will be able to dispatch a plumber, an electrician, a locksmith, and/or a carpenter.
Why can’t I get GIO Home Assist in my area?
Some geographical limitations apply to availability of cover. That is, there are certain areas of Australia in which GIO Home Assist is not currently available. If you take out a quote online and the Home Assist optional cover is not available to select, it is unavailable at your location.
What is a home emergency?
A home emergency is a sudden and unforeseen incident that occurs to your home (but not your contents) and that requires the urgent attention of a tradesperson.
*You must hold a GIO Home Insurance policy (excl. Landlord and GIO Home Contents only policy to add GIO Home Assist as an optional cover. Some geographical limitations apply to availability of cover.
GIO Home Assist is only available 24 hours after adding the option to a new or existing policy. Limits, conditions and exclusions apply. Before buying insurance issued by AAI Limited ABN 48 005 297 807 trading as GIO, please read the PDS for more information.
*Geographical limitations apply. If your location is not eligible for GIO Home Assist it will not be offered to you.
*Some geographical limitations apply.
