If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured (15% with Platinum cover). If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.
How to make a claim after severe weather
If you've been impacted by severe weather, we recommend lodging your claim online or via the GIO app as soon as you can. If you haven’t claimed online or used the app before, consider reading our simple guide to GIO Online Services.
You can still make a claim over the phone, but please keep in mind contact centre delays are common during periods following extreme weather.
Prepare for weather events
If you’re looking to prepare for or have been impacted by a weather event, find valuable tips on our dedicated weather event pages.
Claim preparation
Ways you can simplify your claim
When you’re preparing for a claim, providing as much info as possible can make claiming easier.
Customer support
Ways we can help
There are a variety of services GIO and the community can provide to help you recover after severe weather.
Available support
Emergency response services
For more up-to-date information in your area, consider checking your local emergency service’s Twitter or Facebook account.
Community support services
Temporary Accommodation
If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured (15% with Platinum cover). If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.
