Simple tips to protect yourself

Below are a few easy ways you can help protect yourself from fraud.

• Never give your login details to another person or company.
• Be wary of emails from any email addresses that you don't know or trust. Delete any emails you think are suspicious.
• Never click a link or attachment in an email from a source you don't know or trust.
• Don't install "missing software" from a link in an email or SMS.
• Never provide your personal or security details, including Customer ID or passwords, in response to any email or phone call. We’ll never request this information from you via email.
• Scan any new programs or files for viruses before you open, install or use them. Your anti-virus software may do this for you automatically.
• Update any passwords you have saved on your computer if your anti-virus detects and removes virus or malware.
• Visit the ACCC ScamWatch for latest news and alerts in your area.
• Car insurance customers are urged to beware of third-party companies claiming to offer vehicle repairs on behalf of an insurer after an accident.

Look out for signs during busy periods

Scams can often feel like they’ve arrived out of the blue, but that isn’t always the case. Scammers know to take advantage of people during busy periods, when they’re expecting emails or if they’re more distracted than usual.

Keep an eye out for scams during periods such as:

• tax time
• national emergencies, like bushfires, and
• seasonal holidays, like Christmas.

What we'll never do

To help you determine whether a message you receive is from us or a scammer, here are a few things we’ll never do:

• request banking details such as card and ATM pins or your internet banking password
• use automated phone operators
• ask for your online or account details, including SMS codes or security token codes
• ask you to download or install software to your computer, and
• send text messages with links to external sites.