- View and manage your Comprehensive Car Insurance claim
- Book, view, and manage your vehicle assessment
- View details of your authorised repairer
- View and manage a hire car booking (if eligible)
- Pay your excess online
Car insurance claims
Need to claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
Make or track a claim
Gather required documents
Choose how you would like to make a claim
Track your claims progress
Online
24 hours / 7 days a week
- Takes only 10mins (approx)
- Instant claim number & email confirmation
- Upload photos & documents
- Track your claim progress
Glass or windscreen claim?
For eligible policy holders, after claiming online you'll receive a call-back directly from the glass repairer within 2 hours.
GIO App
The GIO App makes claims on supported policies easy. It lets you:
- Keep a record of details at the scene of an accident
- Upload photos and documents
- Lodge your claim and receive a claim number instantly
- Track your claim from start to finish
Sounds pretty handy right?
Track your claims progress
- View and manage your Comprehensive Car Insurance claim
- Book, view, and manage your vehicle assessment
- View details of your authorised repairer
- View and manage a hire car booking (if eligible)
- Pay your excess online
