If your car needs to be towed, we’ll tow it free of charge to an accredited repairer up to 20kms from the breakdown location. If there is no accredited repairer within 20kms, we’ll tow your vehicle to the nearest accredited repairer up to 100kms from the breakdown. Additional towing costs and any repair costs are your responsibility.
GIO Roadside Assist
Roadside assistance, 24/7, Australia-wide. Available as an optional cover with GIO Platinium or Comprehensive Car Insurance.
Roadside Assist cover benefits
For full coverage details, please see the Roadside Assist Terms and Conditions and the PDS
OVERVIEW
How much does Roadside Assistance cost?
The price of GIO Roadside Assist varies depending on where you live, but you won’t pay more than $95 a year. Contact us to get a clearer idea of what it might cost you.
With no joining fee and the option to easily add it to your Platinum or Comprehensive Car Insurance policy, Roadside Assist is a simple and affordable way to stay covered 24/7 on roads Australia-wide.
We don’t provide GIO Roadside Assist services within the first 24 hours of you purchasing or adding this cover to your policy. For full coverage details, please see the Terms and Conditions.
To access this service
Once roadside assistance is requested, we may send you an SMS with a link to track the location of your roadside assist service. A stable internet connection is required and the availability of live tracking can vary based on where you are.
New! Live tracking feature
Live tracking is available for our GIO Roadside Assist customers. To access this service, you'll need a smartphone with an internet connection.
New Customers
Buy a GIO Platinum or Comprehensive Car Insurance policy
Roadside Assist is only available as an optional cover with GIO Platinum or Comprehensive Car Insurance. Get a quote today and add this to your cover.
Existing Customers
Add Roadside Assist to an existing policy
If you’re an existing customer, call 13 10 10 to add Roadside Assist as an optional cover to your Comprehensive or Platinum Car Insurance policy. You can also log in and add it yourself when your policy is due for renewal.
Broken down?
If you have GIO Roadside Assist on your policy and need help
Call us 24/7 on 1800 386 398
IN THE KNOW
Know more with GIO
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A broken down vehicle in the midst of a road trip is absolutely no fun. Here are some suggested car emergency kit essentials to pack before setting off on your next road trip.
Whether you’re heading to work or planning the road trip of a lifetime – don’t leave home without a car emergency kit. Find out more.
If you’ve ever experienced a car break down, chances are it’s happened at an inconvenient time. Be better prepared and find out how roadside assistance might get you back on the road, sooner.
FAQs
People also ask
Parts, labour and any other associated costs relating to the management and repair of your car after a breakdown are your responsibility.
We do not currently offer Roadside Assist for vehicles operating as taxis, limousines, rental or hire cars (including any hire car provided to you by us).
Once you’ve called us, you must remain with your car. If our provider arrives at the scene of the breakdown and your car is unattended, we’ll be unable to carry out any work and payment may be required for any subsequent callouts for the same incident. If you have to leave your car for safety reasons, please let us know when you call.
In the event that your car is towed after a breakdown, and it had been towing your caravan or trailer, we’ll cover costs to transport your caravan or trailer to the same location as your car or to the nearest place of safety. You must tell us when you first call for help if this applies to you, as the towing provider may be unable to tow both the car and the caravan/trailer in one callout. If further callouts are required, you might be responsible for related costs.
Yes, your GIO Roadside Assist provides cover when you drive interstate.
To access this service
Once roadside assistance is requested, we may send you an SMS with a link to track the location of your roadside assist service. A stable internet connection is required and the availability of live tracking can vary based on where you are.
Towing Australia-wide
If your car needs to be towed, we’ll tow it free of charge to an accredited repairer up to 20kms from the breakdown location. If there is no accredited repairer within 20kms, we’ll tow your vehicle to the nearest accredited repairer up to 100kms from the breakdown. Additional towing costs and any repair costs are your responsibility.
Battery support
Battery replacements are subject to availability. Whilst we don’t cover the cost of the replacement battery, we can arrange for one to be supplied as part of our service.
We won't provide our service when:
- Your car has broken down or was immobilised within 24 hours of you purchasing or adding GIO Roadside Assist to your insurance policy.
- We have no service providers within 100km of your car.
- You are in an inaccessible location.
- Circumstances are beyond our control, such as extraordinary delays caused by extreme weather conditions (e.g. but not limited to flood, fire, cyclone), war, strikes or other such unexpected events.
- Your car is modified, large or heavy enough to require a specialist or heavy haulage towing provider.
- You, or any person with you, is acting or behaving in a manner that is inappropriate, improper, hostile, threatening, abusive or dangerous.
- The location or environment where service is requested poses a risk to the health and/or safety of our service provider.
