Is there a fee or surcharge for credit card payments?

No, GIO does not charge any fees for credit card payments. For more information on payment methods, please refer to our Payments & Renewals page .

Do you price match on quotes?

GIO does not price match quotes from other companies. It’s possible that we offer benefits you won’t be able to find elsewhere, so you may want to read through the Product Disclosure Statement (PDS) of the policy you’re interested in buying to get more information.

Can I track my claim online?

GIO Online Services shows claims information for Home and Contents, Landlord, Car, Motorcycle, Boat and Caravan Insurance, allowing you to track claims for those policies. If you haven’t yet registered for GIO Online Services, you can easily do so via the login screen. Claims information is not available for CTP, Commercial Motor Vehicle, Business, Accidental Injury, Accidental Death, Workers Compensation, Funeral and Travel Insurance policies. For more information on claims for these products, please call us on 13 10 10 .

What do I do if I receive a text or email with a payment request for my policy?

If you’re uncertain whether the text or email is genuine, contact us immediately on: Suncorp – 13 11 55 AAMI – 13 22 44 GIO – 13 10 10 Apia – 13 50 50 Shannons – 13 46 46

Contact Us

Get it done online

What type of policy do you have?

Select your policy and we’ll let you know how you can renew, make payments, access documents and more.

Car Insurance

NSW CTP Insurance

Workers compensation

Manage your insurance in a touch

With the GIO App, you’ll know you can manage your insurance policies from your smartphone. Make and track claims, update personal details, renew policies, and more.

More about the GIO App

Ways to get in touch

Give us a call on

13 10 10

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Got a question?

Ask George, the GIO Virtual Assistant.

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8am - 9pm, 7 days (except national public holidays)

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Message GIO at your own pace with the GIO App

GIO Messaging is a convenient way to get the support you need, without the hassle of waiting by the phone.

Get in the know

Know more

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Tips on getting the most from your home and contents insurance

Home and contents insurance isn’t set and forget. Make sure your home and contents insurance is up to date, so that if you need to claim you’re still fully covered.

Your guide to electric vehicles in Australia in 2023

The electric vehicle market continues to expand, with several new models set to launch in 2023.

How to add another driver to your car insurance

Knowing how to add another driver to your car insurance may help avoid unnecessary costs if an insured event ever occurs and you’re not the one driving.

Using GIO Online Services

Save yourself time and effort by using our online services for car insurance customers. Our guide and videos detail the benefits of managing your car insurance policy online.

FAQs

No, GIO does not charge any fees for credit card payments.

Insurance premiums can change from year to year, based on a range of factors. These include, for example:

the increasing frequency and severity of weather events
fluctuating repair costs
improved data, and
the number of claims made in a year.

You may also have received discounts or free coverage last year that no longer apply this year.

Being aware of your options and updating your policy to suit your needs and budget, can help you take control of your premium. At your next renewal, log in and check that your details are up to date. Making updates to your excess, amount covered, optional covers and other details can impact your premium.

You can make updates to your policy online. Just log in to My Account.

Most policies can be paid for online using your Credit or Debit card. Some can also be renewed using our online payment portal, except for the following:

Life Insurance
Bill Protect
Funeral Insurance
Accidental Injury
Accidental Death

Payments for MAI Insurance in the ACT must be made to Access Canberra at the time of your registration renewal.

Renewals for Workers Compensation policies in NSW are managed by icare Workers Insurance.

For other GIO insurance products or to get information on any of these, please refer to our payments page.

GIO does not price match quotes from other companies.

GIO Online Services shows claims information for Home and Contents, Landlord, Car, Motorcycle, Boat and Caravan Insurance, allowing you to track claims for those policies.

If you’re uncertain whether the text or email is genuine, contact us immediately on:

Suncorp – 13 11 55
AAMI – 13 22 44
GIO – 13 10 10
Apia – 13 50 50
Shannons – 13 46 46

See all FAQs here

Extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives. We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Find out more

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