We're on the ground and ready to help

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Our team is on the ground and ready to help our customers impacted by exTropical Cyclone Alfred and the North Queensland floods.

Disaster Response Mobile Hub

Hervey Bay, QLD

Address

Hervey Bay Library

161 Old Maryborough Road
Pialba QLD 4655

Times

9am – 4pm
Daily until Friday, 28 March

Recovery Centres

Lismore, NSW

Address

Southern Cross University, ROOM V1.19

Military Road
East Lismore NSW 2480

Times

9am – 4pm AEDT
Daily until Friday, 28 March

Upper Coomera, QLD

Address

Upper Coomera Community Centre

90 Reserve Road
Upper Coomera QLD 4209

Times

9am – 4pm
Daily until Friday, 28 March

Burleigh Waters, QLD

Address

Burleigh Water Community Hall

111 Christine Avenue
Burleigh Waters QLD 4220

Times

9am – 4pm
Daily until Friday, 28 March

Hervey Bay, QLD

Address

Hervey Bay Library

161 Old Maryborough Road
Pialba QLD 4655

Times

9am – 4pm
Daily until Friday, 28 March

Please note these locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties that offer Claims Services

Other ways to stay updated

GIO App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

GIO My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please contact our dedicated app support team.

1300 118 928

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