- View and manage your Comprehensive Car Insurance claim
- Book, view, and manage your vehicle assessment
- View details of your authorised repairer
- View and manage a hire car booking (if eligible)
- Pay your excess online
Make or track a claim
Comprehensive Car Insurance
Gather required documents
Choose how you would like to make a claim
Online
It’s quick, simple and convenient. You can lodge your claim in minutes, 24 hours, 7 days a week.
- Instant email confirmation and claim number
- Book your vehicle’s repair (if applicable)
- Book a hire car (if eligible)
- Pay your claim excess (if applicable)
GIO App
Claiming is simple with the GIO App.
You can manage your claim once it’s lodged, so you will always know what’s happening. And our Virtual Assistant can help with any questions you may have.
Sounds pretty handy right?
Track your claims progress
Home, Contents & Landlord
Gather required documents
Make a claim
Choose how you would like to make a claim from the options below.
Thanks, we'll take it from here
You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.
Assessment
If we need to, we'll check out your home or contents to assess the damage.
Repair, replace or payout
All sorted, you're back on track.
Follow up
We'll check in with you to make sure you're happy with the outcome of your claim.
Make or Track your Home, Contents and Landlord Insurance claim online
Track your claims progress
- Track status of your claim
- Pay your excess online
- Upload and download documents related to your claim
- Get updates directly from GIO claim consultants
Online
24 hours / 7 days a week
- Takes only 10mins (approx)
- Instant claim number & email confirmation
- Upload photos & documents
- Track your claim progress
Please note: Claims online is not available for Strata Insurance
GIO App
The GIO App makes claims on supported policies easy. It lets you:
- Keep a record of details at the scene of an accident
- Upload photos and documents
- Lodge your claim and receive a claim number instantly
- Track your claim from start to finish
Sounds pretty handy right?
Track your claims progress
- Track status of your claim
- Pay your excess online
- Upload and download documents related to your claim
- Get updates directly from GIO claim consultants
New South Wales CTP
OVERVIEW
Make a claim
A motor accident on the road is always a stressful time — but Compulsory Third Party (CTP) Insurance can help with the aftermath. CTP Insurance provides cover for people injured in a motor accident in NSW.
You may be entitled to receive treatment, care and income support benefits for up to 12 months regardless of who was at fault, or longer depending on your injury and responsibility for the accident.
If you’ve lost a relative or are a dependant of a person who has passed away as a result of a motor accident, you may be able to claim for funeral expenses and compensation.
Complete the relevant forms
Some of the forms will need to be printed and signed. If you can’t print them, contact us on 13 10 10 and we can send the forms to you.
Prefer a language other than English?
You can find our NSW CTP Insurance Privacy Statement online. This statement explains how we collect, hold, use and disclose
your personal information and who we share it with, and explains how we protect your personal information.
FAQS
People also ask
We know lodging a claim can be confusing at times. The below frequently asked questions can help you understand the process
If you have been injured in a motor accident in NSW, GIO is here to support you while you recover. Under the Motor Accident Injuries Act 2017 (NSW) you may be entitled to:
- reasonable and necessary treatment and rehabilitation
- weekly benefits for any loss of earnings or loss of capacity to work due to the motor accident
- paid attendant care if you need extra support while you recover
- common law damages, if you were not at fault for the accident and you have more than a threshhold injury
When you lodge your claim, you will be given a claim number. This number is uniquely yours and allows us to identify your claim. If your health care practitioner recommends treatment to optimise your recovery, and provided it is reasonable and necessary, we can cover these expenses. You or your GP and treatment providers can send us requests to fund treatment or reimbursement of out-of-pocket expenses. Simply quote your claim number when sending us these details.
We are committed to providing you access to benefits as quickly as possible. Your Claims Advisor will contact you within 3 business days of receiving your application and advise you of the next steps in the claim process.
You should lodge your claim for statutory benefits as quickly as possible, and within three months after the date of the accident. If you want to claim payment for loss of earnings as a result of the accident, you need to lodge your claim within 28 days from the date of the accident in order to be paid from the day after the accident. If you don’t submit your claim within time, you will be required to provide a full and satisfactory explanation for the delay.
Different timeframes apply for compensation to relatives and damages claim.
In 2017, there were some changes made to the NSW CTP Scheme. If your motor accident occurred before 1 December 2017, call us on 13 10 10 and we can help you lodge your claim.
NSW Police
Contact the Police Assistance Line on 131 444 or to a nearest police station.
